Fresh Flora offers free Next Day Delivery Across the UK for all orders over £65.
DPD : Next-Day Priority Delivery Service
- Priority next day tracked service UK Wide.
- Get email notifications as soon as your order is shipped out with DPD's fully trackable service.
- On delivery day, DPD will send you an SMS text with multiple delivery options for your convenience. The options are the ability to reschedule delivery and the ability to give your driver detailed drop off instructions.
- Choose your preferred delivery date slot on the calendar located on the cart page.
- Check our calendar for weekend delivery availability.
Returns, Replacements & Refunds
1. We aim to impress our customers by delivering preserved flowers in great condition, on time.
If you receive flowers that do not seem in good condition, please contact Customer support to let us know. If, at our sole discretion, if the flowers do not meet our high standards, we will give you the choice of a free replacement at our next available delivery date. Please note that you will need to email us a photo of the defective preserved roses within 24 hours of receipt in order to be eligible for a replacement. You will need to send us back the defective box to our mailing address, and we will happily replace the entire flower arrangement with new preserved roses. We will send you back the Fresh Flower Box at our next delivery date.
While our flowers are packed carefully to ensure they arrive as fresh beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date. Please note that you will need to email us a photo of the damaged flowers in question within 24 hours of receipt of the flowers in order to be eligible for the replacement. If we offer you a replacement, you will need to send us back the flower box and roses to our mailing address and we will happily replace the entire flower arrangement with new preserved roses. We will send you back the Fresh Flower Box at our next delivery date.
3. Non Delivery
While we do everything we can to make sure our flowers are delivered, sometimes mistakes do happen and deliveries don't turn up. If we fail to deliver your order (i.e. if your flowers have not arrived within 2 days of their intended delivery date) we will send you a free replacement. Upon proof of non-delivery ( in coordination with our courier services and after appropriate investigation), We will send you a new replacement.
Please understand that due to the perishable and fragile nature of flowers, we are unable to accept returns. We offer customers replacements if the Fresh Flora flower arrangement is not delivered to an acceptable quality, as detailed above.
5. Flower availability and substitution
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.